Help center
Answers about buying, selling, transfers, fees and your account.
Buying
- How buying a domain works
Buy now, make an offer, bid, or lease to own - your money is held in escrow until the domain is yours. - About sold comps
Completed sales on NameByes, published as market data.
Selling
- Listing and selling a domain
Prove you own it, set a price and options, and get paid when the buyer receives it. - Lease to own
Spread the price over months; the domain transfers after the final payment.
Transfers & protection
- The refund guarantee and deadlines
Seller must start within 5 days and deliver within 14; otherwise you can get your money back. - Push vs. authorization code transfers
Same registrar: the seller pushes the domain to your account. Different registrars: you use an authorization (EPP) code. - Disputes and evidence
What happens when buyer and seller disagree, and how to upload proof.
Account & security
- Keeping your account and payouts safe
Two-factor sign-in, the 48-hour payout wallet delay, and signing out other devices.
Fees & payments
- Fees
One platform fee per sale. See the fee page for the current rate and a calculator.
Developers
- API keys and webhooks
Automate your listings and offers, and get notified of events on your own server.
Still need help?
Our team answers support messages from your account. For a problem with an order, open the order page: disputes and refund requests are handled there, with the full history attached.
Contact support Fees